Before you call the cops …

  I know what I know & I don’t know what I don’t know.   For example, I know what it’s like to be a white woman. I don’t know what it’s like to be a black man.   But this amazingly poignant, utterly captivating video will give you some powerful insights (if being a […]

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An unpaid bill, life lesson #38 + continuum thinking

  This November it’ll be 20 years I’ve been self-employed (insert a loud & raucous woot woot here; & more on that later). In all that time I’ve never not been paid for a service I’ve delivered.   That recently changed.   I have a client who hasn’t paid me for a training I delivered […]

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Your employee engagement via a 4 act play

  You’re sitting in a really comfortable, deep red, crushed velvet theatre seat. You look up when you hear the swish of matching red velvet curtains open to display an imaginary scene set at a workplace.   Relax. Settle back & watch the four act play about employee engagement that’s about to unfold before your […]

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How Actors, Zookeepers & More Are On Standby 24/7 To Help You

  As a little girl I learned a key lesson about magical kingdoms being hidden in plain sight from my beloved Nana (that’s a picture of her as young woman).   Later I learned to look at resources that were right in front of my nose that could help me get out of sticky situations.   […]

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2 alternative conflict resolution techniques I picked up at the UN

  √ Your blood pressure is boiling √ You’re quietly simmering with your jaw aching from clenched teeth √ Your heart is beating faster than a hummingbird’s wings √ You’re as cool as ice while you plot your revenge &/or √ Your every muscle is screaming run, as you plan your escape   These are […]

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Rabble-rouser or runner? How you feel about conflict affects how you resolve it.

  When you hear the word conflict how do you feel? I often ask this question in workshops I lead simply because how we feel about conflict completely affects how we do (or don’t) resolve it (regardless of what the conflict is about).   It’s fascinating to see the extremely wide variety of responses to […]

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What do you do when you realize your kid’s spring break starts today & not in a week as you’ve planned?

Flashback to last week.  After a who’s on first type of conversation with a teacher, the air was sucked out of my gut faster than a cheetah chasing it’s prey & all the hairs on my arm stood at attention while I had a slight taste of bile in my mouth.   I had just […]

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Conflict resolution scripts designed to reduce overwhelm & amp up your ease

To throw, catch & keep in the air, several things simultaneously. Recognize what word that’s a definition for?  Do you recognize yourself in it?  I hope so because you’re probably a master at doing it. That’s the definition of juggling. Overwhelm with a capital O Juggling all you need to do for your work, your […]

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Understanding differences – 5 simple words that can lead to conflict resolution

I leap out of my seat involuntarily while clamping my teeth together only slightly less hard than I’m pressing my lips together because I’m afraid what I’ll say if I open my mouth. My throat feels like it’s narrower than a pin though, so I’m not sure I could speak.  My breathing is shallow & fast.  […]

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A 2 part statement to help you resolve conflict (yep, it can be that easy)

Conflict can be wrenching (pun intended). When we’re in conflict we tend to do more of whatever’s not working.  We can get into an endless cycle of repetition saying the same thing over & over, the ‘he said – she said’ saga.  Can you relate? We’re not exactly wired for conflict resolution To make matters worse […]

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