Intercultural communication- When up is down & down is up
Posted by Lee-Anne Ragan | Filed under Communication, Diversity & culture
Have you ever been in a situation where up seemed down & vice versa, where the ‘rules’ didn’t seem to apply? As I was waiting to upgrade my mobile phone chip recently I looked down at the ticket stub the agent had given me to indicate where I was in the queue – number 098. […]
Tags: communication, culture, intercultural, tips, tools
And the answer is …… Do First Nations people look you in the eye? More cultural lessons for training & development
Posted by Lee-Anne Ragan | Filed under Diversity & culture, Training & development
Two weeks ago I launched a contest based on a comment I hear fairly frequently when I’m doing cultural intelligence, diversity and/or access and inclusion training. And that comment is ‘First Nations people don’t look you in the eye.’ Besides being a generalization, it’s way more complicated. I learned another way of saying ‘yes’ and […]
Tags: cross cultural communications, cross culture communication, culture, first nations, intercultural, inuit, pelly bay
Do First Nations people look you in the eye? More cultural lessons for training & development
Posted by Lee-Anne Ragan | Filed under Diversity & culture, Training & development
Hot post title, no? Has it got you all up in arms? Good. Hang on, keep reading (there’s a contest with a cool prize to come)… A couple of my recent posts have been on cultural issues to consider when doing training and development. You can see them at the bottom of this post. I […]
Tags: communication, communication continuum, first nations, intercultural, inuit, life lenses, perspective
Cultural intelligence and the UN Rio World Urban Forum
Posted by Lee-Anne Ragan | Filed under Communication, Conflict resolution, Diversity & culture, Social Responsibility, Travel
What’s your CQ? You may be familiar with IQ, social intelligence and emotional intelligence but the new kid on the block is cultural intelligence. I’m in Rio de Janiero, Brazil at the United Nations World Urban Forum. I’ve just finished doing a workshop on cultural intelligence, which is a combination of meta-cognition, skills and knowledge, […]
Tags: assumptions, brazil, complexity, Conflict resolution, cultural intelligence, culture, heath, intelligence, intercultural, made to stick, united nations, world urban forum, worldview